Refund policy

At Nolixa™, we want you to be satisfied with your purchase. If your product does not meet your expectations, we're here to help.

We offer a 60-day return policy, subject to the conditions outlined below.

1. Eligibility Requirements

To qualify for a return or refund:

  • Your request must be submitted within 60 days from the delivery date.
  • You must provide:
    • Order number
    • Proof of purchase
    • A brief explanation of the reason for your return
  • The product must meet the applicable return conditions outlined in this policy.

2. Product Condition

Returned products should be in reasonable condition and include all original components and accessories, where applicable.

Products that are significantly damaged, altered, or returned without required components may not qualify for a refund.

If you are unsure whether your product is eligible for return, please contact our support team before sending it back.

3. Return Shipping & Handling Fees

Unless the product is defective, damaged, incorrect, or not as described:

  • Customers are responsible for return shipping costs.
  • Original shipping fees, if any, are non-refundable.
  • Any applicable handling or processing fees may be deducted from the refund.

If the return is due to a verified product defect, incorrect item, or damage caused before delivery, Nolixa™ may provide a replacement or cover reasonable return shipping costs.

4. Discounted & Promotional Orders

Products purchased during sales, promotions, or using discount codes may be subject to additional return restrictions.

Unless otherwise stated at the time of purchase, promotional orders remain eligible for returns under this policy.

5. Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method.
  • Refund processing typically takes 5–10 business days after approval.
  • Your bank or payment provider may require additional processing time before the funds appear in your account.

Depending on the circumstances, Nolixa™ may offer a replacement or store credit instead of a refund.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

If an order cannot be canceled because it has already entered processing or shipping, you may request a return after delivery in accordance with this policy.

7. Refunds & Chargebacks

If you have any issue with your order, please contact our support team before requesting a refund through your payment provider or initiating a chargeback.

We are committed to handling customer concerns in good faith and will make reasonable efforts to find a fair and satisfactory solution whenever possible.

Please give us the opportunity to review and resolve your issue directly before initiating a payment dispute. Chargebacks or payment disputes initiated without first contacting Nolixa™ may be treated as an unresolved payment dispute and may limit our ability to offer a direct resolution.

📧 support@nolixa.store

Our goal is to resolve legitimate concerns fairly and efficiently, without unnecessary disputes.

8. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered:

Please contact us within 48 hours of delivery.

To help us investigate the issue, please provide:

  • Order number
  • Clear photos showing the issue
  • Photos of the packaging, if applicable
  • A video of the product or unboxing, if available

Once the issue has been verified, we may provide a replacement, refund, or another appropriate solution.

9. Return Inspection

All returned products are subject to inspection before a refund is approved.

A refund may be reduced or denied if:

  • The product has been significantly damaged after delivery
  • The product was modified or altered
  • Required components or accessories are missing
  • The product does not meet the applicable return conditions
  • The return falls outside the 60-day return period

How to Request a Return or Refund

If you believe your order qualifies for a return or refund, please contact us:

📧 Email: support@nolixa.store

Please include:

  • Order number
  • Description of the issue
  • Reason for the return
  • Photos or videos, if applicable

Our support team will review your request and provide instructions for the next steps.

Final Note

We want every Nolixa™ customer to have a positive experience. If something isn't right with your order, please contact us before returning the product so we can help find the most appropriate solution.

Thank you for choosing Nolixa™.